Senior Administrator - Linux, Red Hat Cluster, Red Hat Satellite

Technology, Data & Digital · IT Infrastructure & Security · Systems Engineering · Software Engineering

In short

The Sr. Administrator for Support & Operations will provide advanced technical support for Linux and Redhat Satellite, conduct root cause analysis, and ensure service quality. Responsibilities include managing support tickets, updating the knowledge base, and driving customer satisfaction while adhering to quality standards and compliance.

Responsibilities

Provide advanced technical support for Linux and Redhat Satellite, including root cause analysis for technical and security challenges.
Adhere to quality standards, regulatory requirements, and company policies.
Manage and update the knowledge base, contributing to documentation and training.
Resolve complex support tickets within SLAs and collaborate with cross-functional teams.
Drive customer satisfaction through high first call resolution rates and proactive security threat mitigation.

Requirements

Advanced proficiency in Linux and Redhat Satellite management.
Strong understanding of Redhat Cluster technologies.
Excellent problem-solving skills with a focus on root cause analysis.
Familiarity with IT Service Management frameworks and processes.
Effective communication skills for customer interaction and team collaboration.

Desired Qualifications

Red Hat Certified System Administrator (RHCSA) certification is optional but valuable.
ITIL Foundation certification is recommended for best practices in service management.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.
Global technology company with over 223,000 employees across 60 countries.
Consolidated revenues of $14.8 billion as of June 2026.

Skills

LinuxRed Hat SatelliteRed Hat ClusterRoot Cause AnalysisIT Service Management

#Linux#Red Hat#Administrator#Support#Operations#Technical Support#Troubleshooting#Root Cause Analysis#ITIL#RHCSA

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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