Senior Administrator - Google Cloud Platform (GCP)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

In short

The Senior GCP Administrator provides advanced technical support and operational excellence for Google Cloud Platform (GCP) environments. This role involves troubleshooting complex incidents, performing root cause analysis, managing security, and contributing to knowledge base development and team training.

Responsibilities

Implement best practices in GCP support operations adhering to quality standards and company policies.
Provide advanced technical support for complex incidents, conducting root cause analysis and resolving technical and security issues in GCP.
Update and manage the knowledge base, train new team members, and coach analysts on GCP best practices.
Resolve complex support tickets within SLAs, collaborating with cross-functional teams for seamless operations and a robust security posture in GCP.
Foster a positive customer experience, improve customer satisfaction metrics, and mitigate security threats.

Requirements

Advanced proficiency in Google Cloud Platform (GCP) services and architecture.
Strong troubleshooting skills in cloud environments, with a focus on incident resolution and root cause analysis.
Familiarity with cloud security best practices and compliance requirements.
Experience in knowledge management and training methodologies.
Excellent communication and collaboration skills.

Desired Qualifications

Optional but valuable: Google Cloud Certified Professional Cloud Architect.

Benefits

Supercharge your potential, find your career, and find your spark at HCLTech.
HCLTech is a global technology company with over 223,000 people across 60 countries.
Delivers industry-leading capabilities centered around digital, engineering, cloud, and AI.
Works with clients across all major verticals, providing industry solutions.
Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Skills

Google Cloud PlatformGCP ServicesCloud SecurityIncident ResolutionRoot Cause AnalysisKnowledge ManagementTrainingCommunicationCollaboration

#GCP#Google Cloud Platform#Cloud Administrator#Technical Support#Incident Management#Root Cause Analysis#Cloud Security#Knowledge Management#Training#Chennai#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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