Senior Administrator - Cisco Contact Center
Technology, Data & Digital · IT Infrastructure & Security · IT Support · DevOps
In short
Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions. Strong in incident, service request, and change management, RCA, and ITIL processes. As a senior resource, govern SLAs, handle escalations, and drive continuous service improvement.
Responsibilities
- Provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions.
- Govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.
- Update SOP/KEDB & maintain.
Requirements
- Strong in incident, service request, and change management; RCA and ITIL processes.
- Individual should provide production support for the Genesys Cloud contact center platform and integrated Verint WFM functions.
Desired Qualifications
- As senior resource should govern the SLA; handle escalation management; and continuous service improvement in accordance with Customer processes.
Benefits
- Supercharge your potential.
- Find your career.
- Find your spark.
- A place that knows that helping its customers stay on top starts by putting its people first.
- Global technology company, home to more than 223,000 people across 60 countries.
- Industry-leading capabilities centered around digital, engineering, cloud and AI.
- Broad portfolio of technology services and products.
- Work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
- Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.
#Cisco#Contact Center#Genesys Cloud#Verint WFM#ITIL#SLA#Incident Management#Service Request Management#Change Management#RCA#SOP#KEDB#Escalation Management#Continuous Service Improvement
Company
HCLTech
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Senior
Locations
Chennai, India
Applicants
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