Retail Operations Support Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Office Administration · Administrative Support

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In short

As a Retail Operations Support Specialist in Greensboro, NC, you will be integral to delivering best-in-class customer experience by providing timely and professional support across Retail Operations. You will partner with customers, dealers, and internal teams to ensure retail transactions are processed efficiently and serviced effectively throughout the contract lifecycle.

Responsibilities

Support Customer Service, Funding Operations, Collateral Administration, and Insurance Tracking functions.
Review, process, scan, file, and maintain contract documentation ensuring accuracy and compliance.
Perform title administration activities including booking, tracking, and releasing liens.
Assist with insurance tracking, obtaining, reviewing, and maintaining insurance certificates.
Provide support for funding and post-closing activities.
Maintain contract files and ensure data integrity across systems.
Collaborate with internal departments such as Risk Management, Credit, Sales, and Accounting.
Identify opportunities for process improvements and make recommendations.
Participate in cross-functional projects and initiatives.
Establish and maintain positive working relationships with internal and external stakeholders.
Ensure all activities comply with company policies and regulatory requirements.
Demonstrate flexibility by supporting multiple functions and adapting to changing priorities.
Assist with inbound and outbound customer interactions via phone, email, and chat.
Work flexible hours when required to support business needs during peak periods.

Requirements

Strong customer service orientation.
Excellent verbal and written communication skills.
Strong attention to detail, accuracy, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and critical-thinking skills.
Ability to work independently and collaboratively within a cross-functional team.
Proficiency with Microsoft Office applications and business systems.
Commitment to continuous improvement and operational excellence.
Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent combination of education and relevant work experience will be considered.
Experience in customer service, operations, financial services, contract administration, or a related business environment preferred.

Benefits

Competitive medical, dental and vision insurance.
Generous paid time off.
Competitive matching retirement savings plans.
Working environment where your safety, health and wellbeing come first.
Focus on professional and personal development through Volvo Group University.
Programs that make combining work and personal life easier.

Skills

Microsoft Office

#Retail Operations#Customer Experience#Finance#Administrative Support#Operations

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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