Retail Customer Service Associate - Full time

Retail & Consumer Services · Customer Service · Customer Support

In short

This full-time Retail Customer Service Associate role at IKEA in Baltimore, Maryland focuses on building customer loyalty through positive interactions and efficient service. Responsibilities include managing checkouts, offering additional products/services, resolving concerns, and providing loading assistance.

Responsibilities

Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience.
Provides an efficient and accurate checkout experience in various areas of the store.
Offers additional products and services such as home delivery, credit card, and IKEA Family card.
Resolves customer concerns independently to meet their unique needs and expectations.
Provides friendly, safe, and efficient car loading and unloading services.

Requirements

1 year sales or customer service experience preferred.

Benefits

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits
Dental and vision plans
Medical and Rx plans (must work min. 20 hrs/wk)
A fun and inclusive work environment

#customer relations

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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