In short
Responsibilities
- Serve as the primary point of contact for customers, ensuring effective communication and support throughout the order lifecycle.
- Coordinate and execute manufacturing-related project activities across Planning, Production, Quality, Supply Chain, Shipping, and Management teams.
- Create, maintain, and analyze production schedules and status reports to support on-time delivery commitments.
- Manage and update information within business systems, including Oracle, CRM, Stellent, OCM, and Doc Pro.
- Collaborate with cross-functional teams to monitor project progress and resolve issues impacting schedules or customer requirements.
- Participate in production and scheduling meetings to provide updates and support operational decision-making.
- Coordinate customer inspections, including scheduling, documentation management, and on-site hosting when required.
- Ensure compliance with customer specifications and internal procedures throughout the manufacturing and delivery process.
- Support continuous improvement initiatives focused on customer satisfaction, operational efficiency, and project execution.
Requirements
- Bachelor’s Degree in Business Administration, International Business or Engineering.
- Fully Bilingual (Leading International meetings).
- Experience in Customer Service with a manufacturing company that sells products Globally (Oil & Gas Customers Preferred).
- Experience in Execution of project tasks related to manufacturing (Planning, Production, Quality, Supply Chain, Shipping and Management).
- Experience in Creating and maintaining production/scheduling reports.
- Experience in Working with business information systems (Oracle, CRM, Stellent, OCM & Doc Pro).
- Experience in New Orders Set-up to support timely submission of documents to Customer.
- Experience in Participation in production/scheduling meetings.
- Experience in Assistance with inspections (coordination, hosting as needed).
Desired Qualifications
- Customer service – oriented.
- Excellent communication, interpersonal and organizational skills.
- Sense of urgency, proactiveness, teamwork, self-motivated.
Benefits
- Competitive benefits plans
- Variety of medical insurance plans
- Employee Assistance Program
- Employee resource groups
- Recognition
- Flexible time off plans
- Vacation and holiday leave
Skills
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…
Company
EmersonJob Posted
2 weeks ago
Employment Type
Full Time
Work mode
Hybrid
Experience Level
Mid-Senior
Locations
Chihuahua, Mexico
Qualification
Applicants
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