The Job

Process Associate-Voice

Healthcare & Life Sciences · BioTech & Pharmaceuticals · Clinical Research · Medical Secretary

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In short

We are seeking a diligent and enthusiastic fresher for the RCM Customer Service Executive - Voice/Semi Voice role in Sholinganallur, Tamil Nadu. This position involves working with healthcare providers on claims and payments, requiring strong communication and detail-oriented skills. The role operates in US Shifts and requires a commitment to achieving performance targets.

Responsibilities

  • Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
  • Investigate and resolve issues with denied or underpaid claims.
  • Maintain accurate records of all communications and transactions.
  • Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
  • Update account-wise customer interactions daily.
  • Achieve critical performance targets.
  • Ensure efficiency in line with performance targets and process guidelines.
  • Identify problems and document business requirements using industry knowledge and tools.
  • Follow client process workflows and HCL policy guidelines.

Requirements

  • Strong verbal and written communication skills
  • Focus on delivering a positive customer experience
  • Active listening skills
  • Good data entry & typing skills
  • Ability to multitask
  • Ability to contribute to the process through improvement ideas
  • Analytical and problem-solving skills on the process
  • Sound judgment and decision-making abilities
  • Willingness to work in US Shifts
#RCM#Customer Service#Voice#Semi Voice#Healthcare
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Entry

Locations

Sholinganallur, India

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