Process Associate

Logistics, Sales & Operations · Customer Support

In short

The Process Associate role in Chennai, Tamil Nadu focuses on efficiently resolving customer queries via email or chat, maintaining data accuracy, monitoring quality, and identifying process improvements. This is a full-time, on-site position with HCLTech.

Responsibilities

Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution.
Accurately enter, update, and manage data in various systems and databases.
Troubleshoot problems, provide solutions, and escalate issues to higher levels of support when necessary.
Monitor and ensure the quality and high accuracy of processed data and customer interactions.
Identify inefficiencies and suggest improvements to enhance operational workflows.

Benefits

Supercharge your potential
Find your career
Find your spark
A place that knows that helping its customers stay on top starts by putting its people first.

#Customer Support#Data Accuracy#Process Improvement#Email Support#Chat Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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