Nordic Consumer Service Specialist

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Electrolux Group is seeking a Nordic Consumer Service Specialist in Stockholm to ensure efficient order management and delivery for business customers. This role involves managing customer relationships, resolving issues, and collaborating internally to provide best-in-class service across the Nordic region.

Responsibilities

Act as the primary point of contact for assigned business customers regarding orders, stock, deliveries, pricing, and product specifications via email and phone.
Process orders with accuracy and efficiency, planning and following up to ensure reliable and timely deliveries.
Monitor delivery reliability, proactively identify issues, and coordinate actions to meet customer expectations.
Build strong working relationships with internal teams and external customers for effective end-to-end order fulfilment.
Handle customer requests, complaints, and operational challenges within established processes.
Utilize systems like SAP, C4C, and Genesys for customer interactions and daily operations.
Monitor SLAs and KPIs, identify improvement opportunities, and contribute to Lean initiatives.
Participate in customer meetings and team activities, sharing insights to strengthen service delivery in the Nordic region.

Requirements

Excellent customer service and communication skills.
Professional and confident customer relationship management ability.
Fluency in Swedish and Finnish (written and spoken).
Good command of English (corporate language).
Experience or knowledge of supply chain operations, order management, logistics, or customer fulfilment.
Knowledge of SAP and experience working with business systems.
Intermediate Microsoft Office skills, particularly Excel.
Strong numerical skills and ability to interpret operational data and performance indicators.
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Collaborative mindset and ability to build productive relationships with colleagues and stakeholders.

Desired Qualifications

Experience with C4C or Genesys is an advantage.
Experience with Lean principles and continuous improvement is an advantage.

Benefits

Opportunity to contribute to meaningful business outcomes.
Develop your skills within an international organization.
Work with colleagues across the Nordic region.
Empowerment to take ownership, share ideas, and make a difference.
Work in a collaborative environment with a hybrid setup offering flexibility.
Be part of a diverse culture with more than 60 nationalities.

Skills

SAPMicrosoft OfficeExcel

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About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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