Networking Managed Services Engineer (L1)
In short
As an entry-level Networking Managed Services Engineer (L1) at NTT DATA in Bengaluru, you will provide managed services to ensure client IT infrastructure remains operational. Your role involves proactively identifying, investigating, and resolving technical incidents, monitoring systems, and executing maintenance activities to maintain high service quality. You will also identify optimization opportunities and escalate issues when necessary.
Responsibilities
- Provide managed services to ensure clients' IT infrastructure and systems remain operational.
- Proactively identify, investigate, and resolve technical incidents and problems.
- Monitor client infrastructure and solutions to catch errors.
- Investigate first-line incidents, understand root causes, and follow approved procedures.
- Provide telephonic, ITSM ticket, or chat support.
- Execute maintenance activities like patching and configuration changes.
- Ensure smooth shift handovers for continuous service.
- Identify opportunities for optimization, such as reducing common incidents or finding automation possibilities.
- Support project work and disaster recovery functions and tests.
- Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary.
- Update existing knowledge or share valuable insights.
Requirements
- Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
- Highly disciplined in handling of tickets on day-to-day basis.
- Act promptly as per defined Sop’s.
- Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
- Good understanding of using ITSM tools and ITSM processes.
- Strong planning skills, considering possible changes and circumstances.
- A strong work ethic, including the capacity to put in longer hours when necessary.
- Adaptability to changing environments.
- A client-focused approach, creating positive client experiences throughout their journey.
- The aptitude to communicate and work across different cultures and social groups.
- Excellent active listening skills, confirming understanding and seeking relevant information.
- A positive outlook and resilience under pressure.
- A bachelor’s degree in information technology/computing or equivalent experience.
Desired Qualifications
- Hybrid Working
Benefits
- Join a company that is pushing the boundaries of what is possible.
- Renowned for technical excellence and leading innovations.
- Making a difference to clients and society.
- Workplace embraces diversity and inclusion.
- A place where you can grow, belong and thrive.
#networking#managed services#IT infrastructure#technical support#incident resolution#problem solving#firewalls#routers#switches#VPN
About NTT DATA
NTT DATA Services is a recognized leader in IT and business services including cloud, data and applications. A division of NTT DATA headquartered in Texas, the company leverages consulting and deep industry expertise to help clients accelerate and sustain value throughout their digital journeys. NTT DATA – a part of NTT Group – is a trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services in over 50 countries.
Company
NTT DATAJob Posted
3 weeks ago
Employment Type
Full Time
Work mode
On Site
Salary
Negotiable
Experience Level
Entry
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant
Similar Jobs
Microsoft
United StatesSenior Business Development Manager - Azure Dedicated & Networking
US$106–204k/yr Full Time Be an early applicant Posted 4 days ago
Volvo Cars
Ridgeville, United StatesPSCE Material Flow Engineer
Full Time Be an early applicant Posted 4 days ago
Volvo Cars
Ridgeville, United StatesSystems Engineer
Full Time Be an early applicant Posted 4 days ago
Atlas Copco Group
Bozeman, United StatesSoftware Engineer III
Full Time Be an early applicant Posted 4 days ago
Atlas Copco Group
Bay Minette, United StatesStrategic Accounts Sales Representative, Vehicle Services
Full Time Be an early applicant Posted 4 days ago
Qualcomm
San Diego, United States of AmericaSenior System Software Engineer - Power
US$118–177k/yr Full Time Be an early applicant Posted 4 days ago