Market Area Fulfilment Unit Operations Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

IKEA seeks a Market Area Fulfilment Unit Operations Manager in Slacks Creek, Queensland, Australia. This full-time role involves managing daily operations, driving efficiency in distribution networks, leading teams, and ensuring seamless customer experiences within a dynamic retail environment.

Responsibilities

Ensure high-performing daily operations and maintain an efficient distribution network across IKEA stores.
Conduct negotiations and ensure compliance with IWAY and legal standards.
Drive operational excellence and quality within Store Fulfilment to exceed customer expectations.
Lead, coach, and develop the Market Area Store Fulfilment organization and respective store functions.
Ensure Store Fulfilment is recognized as an equal business partner at the market level.
Secure seamless cooperation of Store Fulfilment with all relevant stakeholders.
Drive efficiency and implement improvements across all stores in the market.

Requirements

Proven ability in planning, executing and continuously improving daily operations.
Proficiency in working methods that ensure operational excellence in Fulfilment Operations.
Strong ability to collaborate with various stakeholders and bring others on the journey.
Previous experience demonstrating strong leadership skills and the ability to coach and develop diverse teams.
Strong analytical skills to drive efficiency and implement improvements.
Innate ability to manage resources effectively within a multichannel network.
Competence in resource planning aligned with potential sales scenarios, forecasts, and fulfilment flow allocation.
3-5 years of experience as a Senior Manager within the Fulfilment function or equivalent supply chain or logistics role.
Robust experience in and in-depth understanding of logistics & supply chain management in a dynamic omnichannel retail environment.
Excellent communication skills, and ability to inspire, coach and develop people.
Ability to secure succession to bring together a high performing team.

Benefits

5 weeks’ Paid Annual Leave
Paid Parental Leave
Family & Community Leave
24/7 access to Employee Assistance Program
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in Co-worker restaurant
Free Co-worker parking
Digital Entertainment membership
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to superannuation fund where eligible)

Skills

Supply Chain ManagementLogisticsRetailLeadershipCommunicationAnalytical SkillsResource Planning

#Operations#Fulfilment#Supply Chain#Logistics#Retail

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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