Manager II, Supply Chain, ROC, DM

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Procurement · Sales Operations

In short

Manager II, Supply Chain for Amazon's Relay Operations Center (ROC) Disruption Management (DM) team in Hyderabad, India. This role involves leading a 24x7 operations team to address real-time transportation disruptions, drive process improvements through data analysis, and partner with stakeholders to ensure timely package delivery.

Responsibilities

Lead and manage a team of people managers operating in a 24x7 environment, ensuring real-time resolution of transportation and network disruptions.
Own end-to-end operational metrics (SLA adherence, resolution time, escalation rates, carrier performance).
Drive continuous improvement through root cause analysis and process optimization.
Partner with upstream/downstream stakeholders including Fulfillment Centers, Sort Centers, Last Mile, Network Design, Carrier Management, and Tech teams to develop scalable solutions and automated mitigation strategies.
Identify patterns in disruptions and work with Tech and Product teams to build tooling and automation that reduce manual intervention and improve network resilience.
Drive peak readiness planning, capacity management, and contingency protocols for high-volume events (Prime Day, Peak, Sale events).
Develop talent through coaching, performance management, and career development of direct reports; build a high-performing, engaged team culture.
Communicate operational status, risks, and recommendations to senior leadership through WBRs, MBRs, and ad-hoc escalation channels.
Lead cross-functional programs and projects of regional/global importance, influencing without authority across multiple teams.

Requirements

3+ years of team management experience.
2+ years of program or project management experience.
Experience in analyzing data to drive decisions.
Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership.
Demonstrated ability to work in a fast-paced, 24x7 operational environment with rotational shifts.

Desired Qualifications

Knowledge of Lean Six Sigma and process improvement methodologies.
Experience working with MS Excel, VBA, SQL, Data Warehouse or business intelligence systems and data visualization tools such as Tableau.
Experience delivering results for large, cross-functional initiatives/projects, or experience in creating process improvements with automation and analysis.
Experience working in a fast-paced and ambiguous environment.
Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field.
Experience with Amazon's Middle Mile / Surface Transportation operations.

Skills

SQLTableauLean Six Sigma

#Supply Chain#Operations#Transportation#Disruption Management#People Management#Program Management#Data Analysis#Process Improvement#Leadership#Customer Service

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