Manager II, Program Management, DPWI FIAT team
Logistics, Sales & Operations · Program Management
In short
Amazon seeks a Manager II for Program Management, focusing on fraud detection and prevention within e-Commerce transactions. The role involves managing a team, developing strategies, optimizing resource utilization, and driving data-driven solutions to improve customer and seller experiences.
Responsibilities
- Apply WFM knowledge and skills across HC planning, Scheduling and Real Time management.
- Manage a high performing team and deliver results along with performance management and team development.
- Create, maintain and disseminate project information to stakeholders and senior management, including confidential and privileged information through advanced data analysis and statistical controls
- Be a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Seller’s needs and using data and technology to anticipate and exceed them.
- Interact with stakeholders at multiple levels and dynamically lead difficult discussions by identifying and analyzing data to isolate issues, develop solutions and prioritize opportunities to improve experience of our customers
- Determine and implement effective program solutions quickly, so as to not impede BAU production, yet run projects/programs in a bubble/pilot environments
- Plan and manage multiple parallel data analysis and develop the next generation of automation tools for monitoring and measuring data quality, with associated user interfaces
- Contribute towards evolving the technical direction of SEPO analytical systems and play a critical role in the design and development of key programs run by WFM
Requirements
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience managing teams
Desired Qualifications
- Experience implementing repeatable processes and driving automation or standardization
- Experience in data mining, data management, reporting, and SQL queries
#workforce management#program management#data analysis#automation#fraud detection
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Hyderabad, India
Applicants
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