Manager I, MLD Ops, GO-AI

Technology, Data & Digital · Software & Web Development · Software Engineering · Data Analysis · Business Intelligence

In short

Manager I, MLD Ops, GO-AI at Amazon is responsible for leading a team of 20-25 employees, ensuring high performance, and driving operational excellence in a dynamic environment. The role requires strong leadership, analytical skills, and experience in people management, with a focus on AI and robotics.

Responsibilities

Lead, motivate, and manage a team of 20-25 employees.
Measure team developmental and performance goals, conduct regular 1x1s.
Ensure process deliverables per SLA, team, and workflow management.
Deliver on operational and qualitative KPIs like APL, SPL, Quality scores.
Ensure all processes comply with company policies and guidelines.
Generate reports of team performance.
Conduct internal quality checks, audits, and ensure appropriate trainings and coaching.
Translate organizational vision into actionable goals and guide the team.
Promote a culture of continuous learning and development within the team.
Prepare metrics, SOPs, and create processes.
Analyze data to identify trends, bottlenecks, and areas of improvement.
Collaborate with the operations management team to implement process improvements.
Communicate with internal customers (ACES, Training, Quality) to drive initiatives.
Build career development roadmaps for associates.

Requirements

Graduate or equivalent.
Minimum 4 years of experience, with at least 18 months as a team leader/manager.
Proven leadership abilities with a track record of successfully managing and motivating teams.
Excellent verbal and written communication skills in English.
Very good presentation, feedback, and coaching skills.
Ability to observe, analyze, and identify process improvement opportunities.
Highly energetic and enthusiastic.
Ability to lead by example.
Hands-on experience with MS-Office, preferably MS-Excel and PowerPoint.
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines without compromising quality.
Basic data handling and interpretation skills.
Comfortable with 24x7 rotational shifts.
Experience demonstrating strong analytical abilities and confidence in the use of data.
Experience leading prioritization of tasks, team scheduling, time management, and meeting deadlines.

Desired Qualifications

Ability to pull data from numerous databases (using Excel and other data management systems) and perform ad hoc reporting and analysis is a plus.
4+ years of people management experience, or Bachelor's degree.

Benefits

Opportunities to work in a fast-paced, dynamic environment.
Contribute to the Earth's most customer-centric company.
Develop talent and create a high-performing team.
Work on state-of-the-art robotics and AI technologies.

Skills

MS-OfficeMS-ExcelMS PowerPoint

#Operations#Management#Team Leadership#AI#Robotics

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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