The Job

HR Services Specialist

Logistics, Sales & Operations · HR & Admin · HR Operations · Payroll · Compensation & Benefits

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In short

The HR Services Specialist provides essential support for payroll, benefits, compensation, and HR service delivery to U.S. and Canadian employees. This role resolves employee inquiries through a ticket-based system, ensuring timely resolution and excellent customer experience while maintaining knowledge of payroll, tax, and regulatory requirements.

Responsibilities

  • Provide support to employees, managers, and HR partners through the HR Service Center.
  • Resolve inquiries related to payroll, benefits, compensation, employee data, and HR processes.
  • Meet established service level agreements (SLAs) and quality standards.
  • Research and resolve complex employee issues, escalating when necessary.
  • Contribute to process improvements that enhance service delivery and employee experience.
  • Serve as a resource for payroll processes, employee impacts, and payroll-related inquiries.
  • Analyze payroll data, identify discrepancies, and support audits and reconciliations.
  • Review payroll reports and partner with Payroll Operations and Dayforce Managed Services to resolve issues.
  • Support payroll tax administration, tax notices, and employee tax questions.
  • Assist with year-end reporting, including W-2 and T4 processes.
  • Maintain knowledge of payroll, tax, and regulatory requirements for U.S. and Canadian employees.
  • Support health, welfare, retirement, and leave programs.
  • Assist employees with enrollments, life event changes, and benefits inquiries.
  • Partner with vendors and internal stakeholders to resolve benefits issues.
  • Support compensation processes, reporting, salary changes, and annual compensation activities.
  • Ensure accurate and confidential handling of employee information.
  • Utilize Dayforce, SAP SuccessFactors, and HR Link to support HR transactions and service delivery.
  • Generate reports, analyze data, and maintain data integrity across HR systems.
  • Support testing, validation, and implementation of system enhancements and process improvements.

Requirements

  • 5+ years of experience in payroll, HR services, benefits, HR operations, shared services, or a related field.
  • Experience working in a shared services or service center environment using a ticketing system.
  • Knowledge of payroll administration and payroll tax fundamentals.
  • Advanced Excel skills, including pivot tables, lookups, reporting, and data analysis.
  • Strong analytical, problem-solving, and organizational skills.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities while handling confidential information.
  • Experience supporting U.S. and Canadian employees.
  • Experience working with HR systems such as Dayforce, SAP SuccessFactors Employee Central, and HR Link.
  • Experience utilizing reporting and analytics to drive accuracy and service excellence.

Desired Qualifications

  • Payroll or HR certifications (CPP, FPC, or similar) are a plus.

Benefits

  • Compensation that reflects the skills, experience, and responsibilities of the role.
  • Clear information about the pay and benefits for your location shared during the recruitment process.
  • Flexible ways of working
  • Leaders who empower you
#Human Resources#Payroll#Benefits#Compensation#HR Operations#Shared Services
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Company

Atlas Copco

Job Posted

8 hours ago

Expires

in 3 weeks

Employment Type

Full Time

WorkMode

Hybrid

Experience Level

Mid-Senior

Locations

Rock Hill, United States

Applicants

Be an early applicant