Manager, Customer Success Acceleration, gTech Ads, GCS

Marketing, Media & Creative · Marketing & Advertising · Digital Marketing · Sales Management

In short

Google is looking for an experienced Manager, Customer Success Acceleration to lead teams focused on digital media and advertising solutions. This role involves partnering with executive stakeholders, driving e-commerce strategy, and mentoring digital media specialists to enhance ROI and customer lifetime value. The ideal candidate will have a strong background in customer relationships, team leadership, and ideally, AI adoption for operational efficiency.

Responsibilities

Partner with executive stakeholders to build and drive a holistic e-commerce and multi-channel strategy.
Partner actively with sales leadership to align priorities, address customer needs, and achieve quarterly goals.
Lead and coach digital media specialist teams to drive marketing objectives, achieve account-level excellence, and enhance ROI.
Mobilize and enable your team to problem-solve for customer lifetime value, nurture strong sales partnerships, and fulfill core business objectives.
Provide continuous team mentorship, conduct meaningful career evaluations, and facilitate professional development plans.
Foster a collaborative team-first internal culture.
Drive proactive AI adoption and cross-functional collaboration across sales, product, and program management.
Execute Google’s Ads go-to-market strategy while taking bold, calculated risks.

Requirements

Bachelor's degree or equivalent practical experience.
11 years of experience developing relationships with customers, and working with digital media or digital marketing/advertising solutions.
5 years of experience leading, mentoring, and developing teams.

Desired Qualifications

Master's degree or equivalent practical experience.
Experience applying AI for automation and operationalizing AI-driven workflows.
Experience collaborating with multiple stakeholders across organizational boundaries to influence across teams with similar objectives, aligning resources and direction.
Experience working in customer relationship development by working with digital media or digital marketing/advertising solutions.
Familiarity with offline media, brand lift, marketing measurement and attribution techniques and Google advertising products.
Understanding of media industry issues to advance Google's forward-looking strategies within the marketplace by being a creative and performance-minded thinker.

Benefits

Equity is granted exclusively and discretionarily by Alphabet Inc.
GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate.

Skills

AIdigital mediadigital marketingadvertisingGoogle Ads

#customer success#gtech#ads#ecommerce#digital media#AI#marketing#advertising#leadership

About Google

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At Google, our mission is to organize the world's information and make it universally accessible and useful. From Search to AI, we develop products and services that improve the lives of billions, empowering individuals and businesses globally. We're driven by a passion for innovation, a commitment to solving complex problems, and a belief in the transformative power of technology. Since our founding in 1998, we've remained dedicated to creating a more helpful and connected world.

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