Lead Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

The Service Request Manager + CMDB Analyst (L2) is responsible for managing the end-to-end Service Request lifecycle while maintaining the accuracy, integrity, and governance of the Configuration Management Database (CMDB). The role ensures adherence to ITIL processes, SLA compliance, service catalog governance, CMDB health, audit readiness, and continual service improvement.

Responsibilities

Manage the end-to-end Service Request lifecycle.
Maintain the accuracy, integrity, and governance of the Configuration Management Database (CMDB).
Ensure adherence to ITIL processes.
Ensure SLA compliance.
Ensure service catalog governance.
Ensure CMDB health.
Ensure audit readiness.
Ensure continual service improvement.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

#ITIL#Service Request Management#CMDB#L2 Support

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

See all open jobs at HCLTech Read more about HCLTech Website