HWS Support Operations Management
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Procurement
In short
Ericsson busca un Gerente de Entrega de Servicios dinámico para mejorar la eficiencia de la fuerza laboral, utilizando herramientas efectivas y procesos operativos. El rol implica el diseño y ejecución de modelos de entrega, sistemas y procedimientos para fomentar la eficiencia global y el crecimiento rentable.
Responsibilities
- Manage and streamline Service Delivery processes for enhanced efficiency.
- Develop, implement, and support new business initiatives and add-on-sales opportunities.
- Oversee performance management to ensure robust quality management frameworks and data trend analyses.
- Enable competence build-up through meticulous management, coordinating career paths, trainings, education, and certification plans.
- Maintain strong compliance adherence to group directives, legal and financial directives, as well as frameworks, processes, and tools.
- Uphold high standards of data security, privacy, and adherence to global and local Environmental and Occupational Health and Safety (E+OHS) regulations.
Requirements
- Bachelor’s degree or 5+ years’ experience in supply chain, logistics, operations, engineering, business, or a related field.
- Significant experience in customer operations, hardware services, technical service delivery, supply chain, logistics, repair operations, or a comparable environment.
- Experience managing operational performance across multiple teams, suppliers, or logistics service providers.
- Demonstrated understanding of warehouse operations, inventory management, reverse logistics, repair flows, transportation, and customer fulfillment.
- Experience working with service-level agreements, operational KPIs, escalations, root-cause analysis, and continuous-improvement plans.
- Strong stakeholder-management skills, with the ability to work effectively with customers, senior leaders, technical teams, supply organizations, finance, sourcing, and external providers.
- Professional fluency in English and Spanish, written and spoken.
- Ability to work from Mexico City office at least 4 days per week.
- Ability to influence without formal authority, establish accountability, communicate clearly, and make sound decisions in a complex, multicultural environment.
Desired Qualifications
- Experience in telecommunications, network equipment, ICT, or technology services.
- Experience supporting large telecom operators or complex multinational customers.
- Experience with regional warehouse operations and third-party logistics providers.
- Familiarity with RMA, spare-parts, repair-center, end-of-support, and cross-border hardware-support processes.
- Experience with enterprise resource planning (ERP), warehouse-management, order-management, customer-support, or service-delivery platforms.
- Experience using Microsoft applications, including Excel, Word, PowerPoint, and Power BI.
- Working knowledge of Mexican customs, trade compliance, import/export, and transportation requirements.
- Experience leading operational reviews using data, dashboards, and structured corrective-action methods.
Benefits
- Opportunity to use your skills and imagination to push the boundaries of what’s possible.
- Be challenged, but not alone; join a team of diverse innovators.
- Ericsson Mexico is certified as a Great Place to Work®.
Skills
Change and Improvement ManagementAudit and AssessmentRisk managementProcess ManagementNegotiationPerformance ManagementKnowledge Sharing and Collaboration SkillsData AnalyticsFinancial AcumenMachine Learning ConceptsSkills and Skills taxonomy managementArtificial Intelligence ConceptsExcelPower BI
#Service Delivery Management#Operations#Process Improvement#Supply Chain#Logistics#Hardware Services#Technical Service Delivery#Repair Operations#Warehouse Operations#Inventory Management#Reverse Logistics#Transportation#Customer Fulfillment#Service Level Agreements#KPIs#Stakeholder Management#Telecommunications#ICT#Mexico
About Ericsson
Pioneering technology for connecting billions of people worldwide
Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible
Company
EricssonJob Posted
4 days ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Querétaro, Mexico
Mexico City, Mexico
Qualification
Bachelor
Applicants
Be an early applicant
Similar Jobs
Ericsson
St. Louis, United StatesData Center Technician II
Full Time Be an early applicant Posted 4 days ago
Ericsson
Querétaro, MexicoService Support Specialist - Telecommunications
Full Time Be an early applicant Posted 4 days ago
Ericsson
Plano, United StatesSecurity Analyst Intern
Internship Be an early applicant Posted 4 days ago
Ericsson
Ottawa, CanadaData Scientist
CA$85–111k/yr Full Time Be an early applicant Posted 4 days ago
IKEA
Quebec City, CanadaConseiller(ère) en vente et mise en rayon
CA$19.3/hr Full Time Be an early applicant Posted 4 days ago
Sandvik
Milan, Italy +2 moreAerospace Segment Specialist
€50k/yr Full Time Be an early applicant Posted 4 days ago