Lead Administrator (Support & Operations)

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Cybersecurity

In short

As a Lead Administrator for Support & Operations in Madurai, Tamil Nadu, you will diagnose and resolve complex technical and security issues, enhance customer feedback, and maintain a comprehensive knowledge base. This role emphasizes ITIL best practices, data privacy, and proactive security vulnerability management to ensure high customer satisfaction and data protection.

Responsibilities

Champion ITIL, security, and data privacy for high-quality, documented solutions.
Provide support for complex incidents, perform root cause analysis, and implement solutions for technical and security issues.
Maintain a comprehensive knowledge base.
Act as a mentor to junior analysts and deliver training programs.
Contribute to a positive customer experience and high CSAT scores through fast, accurate, and secure resolutions.
Proactively identify and address potential security vulnerabilities.

Requirements

Experience in diagnosing and resolving complex technical issues.
Experience in facilitating root cause analysis.
Knowledge of ITIL, security, and data privacy principles.
Ability to provide support for complex incidents.
Skills in maintaining a knowledge base.
Mentoring and training capabilities.
Understanding of customer satisfaction metrics (CSAT).
Proactive identification and addressing of security vulnerabilities.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that puts its people first.

#ITIL#security#data privacy#technical support#root cause analysis#knowledge base#mentoring#training#customer satisfaction#security vulnerabilities

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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