IT Specialist - Commercial Retail Applications Support - Gdansk or Aarhus

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Arla is seeking an Entry IT Specialist for their Commercial Retail Applications team, supporting critical solutions like Visualfabriq. This hybrid role, based in Viby J, Denmark, involves providing second-line support, managing user administration, and collaborating with stakeholders. The ideal candidate has experience in retail/commercial environments and understands ITIL processes.

Responsibilities

Provide second-line support for Visualfabriq users across multiple markets, ensuring stable day-to-day operations.
Investigate, troubleshoot, and resolve incidents, service requests, and user access issues in a timely manner.
Manage user administration, including access provisioning, role assignments, and security compliance.
Support testing and deployment activities for system enhancements, releases, and business-driven changes.
Monitor application performance and analyze recurring issues to identify root causes and improvement opportunities.
Collaborate with vendors, business stakeholders, and internal IT teams.
Maintain documentation, knowledge articles, and user training materials.

Requirements

Experience supporting business applications within a retail, commercial, or Trade Promotion Management environment.
Solid understanding of IT Service Management and familiarity with ITIL processes, including incident, problem, and change management.
Ability to analyze issues, identify root causes, and find practical solutions.
Effective collaboration with business users, vendors, and IT colleagues in an international environment.
Ownership, eagerness to learn, and thrive in a role where technology and business processes converge.
Fluent in English.
Ability to be present in the office 50% of the time.

Desired Qualifications

Experience with Visualfabriq or similar Trade Promotion Management solutions.
Experience supporting SaaS applications.
Experience with user administration, testing, or release activities.

Benefits

Dynamic and supportive workplace.
Encouraged learning and development.
Work alongside experienced colleagues.
Commitment to professional development and internal promotion.
Positive and collaborative culture.
Opportunity to join a market leader in the dairy industry.
Salary range and benefits discussed before the first interview.

Skills

ITILSaaS

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About Arla

We are more than 23,000 colleagues across 39 countries and 7,624 dairy farmer-owners in Denmark, Sweden, United Kingdom, Germany, Belgium, Luxembourg, and the Netherlands. We aim to create the future of dairy, to bring healthy and sustainable dairy products to people across the world, and to lead the transition towards sustainable dairy farming and production. We work continuously on the farms, at the dairies, and in our administration to reduce our carbon footprint and environmental impact. We are committed to champion good food habits and inspire a healthy life. We collaborate with NGOs and…

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