Key Account Manager-Madhya Pradesh (Indore/Bhopal), Chhattisgarh, Orissa/Kolkata, Guwahati
Logistics, Sales & Operations · Sales & Business Development · Enterprise Sales · Account Management · Sales Management
In short
The Key Account Manager will be responsible for driving business growth for large accounts in defined customer segments or geographic territories, creating and sustaining long-term profitable relationships. This role requires 10+ years of experience in modular furniture sales, strong project management, analytical skills, and the ability to lead negotiations and after-sales care.
Responsibilities
- Drive business for large accounts in defined customer segments or geographic territories to create and sustain long-term profitable relations.
- Act as a member of the Store Sales team and contribute to the commercial plan.
- Analyze the local market, specifically business customers and their needs, to improve the customer shopping experience.
- Create KAM strategy and action plan to deliver to the market business plan.
- Build long-lasting relationships with the local business community and spread awareness of IKEA.
- Present and sell larger projects to customers and stakeholder/management groups.
- Analyze sales and customer KPI performance and prioritize initiatives.
- Secure knowledge of the IKEA product range, services, national priorities, and competitors.
- Cooperate with key stakeholders to secure integration and maximize impact.
- Lead negotiations for RFPs and Key Account deals, and follow-up on customer journey.
- Oversee execution of won deals, coordinating and collaborating across the business.
- Lead after-sales care for key account deals to secure long-term business relationships and excellent customer experience.
- Drive an open and sharing climate, be a role model of IKEA values, and contribute to IKEA's transformation.
- Be an active player in driving sustainability initiatives within selling.
Requirements
- 10+ years of experience in modular furniture sales.
- Broad knowledge about legislations, requirements, and compliance standards in identified key B2B segments.
- Broad knowledge about key account management.
- Broad knowledge of sales mechanisms and market pulse (customers, competition, news).
- Experience in project management.
- Analytical and numerical skills.
- Ability to understand the complexity of IKEA business and the role of Sales.
- Ability to prioritize and make decisions with speed and simplicity.
- Ability to follow up and measure performance output and capture learnings.
- Strong collaboration, multi-tasking, negotiation, and communication skills.
Desired Qualifications
- Good knowledge of Hyderabad region would be an added advantage.
- Candidate experience in (in)directly leading and influencing co-workers and teams.
- Experience from retail, preferably home furnishing sector or B2B/KAM.
- Experience in planning, driving output and measuring performance (business and people) is preferred.
- Motivated by the IKEA culture and values.
- Passionate about understanding the behaviors of many companies, their co-workers and clients, and current Home Furnishing trends and life at work trends.
- Passionate about selling and following the customer journey to the end.
- Motivated by working cross-functional and with many stakeholders.
Skills
SalesProject ManagementNegotiationCommunication
#Sales#Key Account Management#B2B#Modular Furniture
About IKEA
The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…
Company
IKEAJob Posted
1 week ago
Employment Type
Full Time
Work mode
On Site
Experience Level
Executive
Locations
India
Indore, India
Bhopal, India
India
Kolkata, India
Guwahati, India
Applicants
Be an early applicant
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