IT Support Associate II

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

OTS IT is seeking an IT Support Associate II to provide 24x7 global IT support to Amazon Operations in Haryana, India. Responsibilities include maintenance and troubleshooting of IT equipment such as PCs, printers, and handheld devices. This role requires 1+ years of experience with Windows, Mac, or Linux operating systems and experience troubleshooting integrated computer systems.

Responsibilities

Maintenance of IT equipment throughout the Fullfillment sites.
Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
Manage RMA and repair process for all devices under warranty.
Support the Senior Engineers in daily projects and activities as directed.
Support of multiple buildings around the area and regular travel to sites within the state /region.
Ensure all safety procedures are adhered to while performing work.

Requirements

1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Desired Qualifications

CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service

Benefits

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet.

Skills

WindowsMacLinuxTroubleshootingZebra PrintersThin ClientsPCsScannersPortable Handheld TerminalsCompTIA A+CompTIA Network+Cisco/CCNARedhatAWS

#IT Support#Technical Support#Operations#IT Infrastructure#Troubleshooting#Maintenance#Hardware Support

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