IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support
In short
Amazon is seeking an IT Support Associate in Bengaluru, Karnataka, to provide centralized IT support to associates. Responsibilities include troubleshooting end-user devices and operating systems (Windows, Linux), adhering to SOPs, and meeting service desk goals. A Bachelor's degree and at least 1 year of Service Desk or technical support experience are required.
Responsibilities
- Provide effective communication with Amazon Internal customers, including APAC/EMEA/AMER Operation/IT team/Customer support.
- Adhere to standard operating procedures (SOPs) for consistency and efficiency.
- Perform basic IT troubleshooting on end-user devices like desktops, laptops, printers, and scanners.
- Troubleshoot various Operating systems, specifically Windows and Linux.
- Work a 5-day work week with variable days off based on shift patterns and business needs.
- Adhere to OTS Service Desk Goals, including Response and Resolution SLA, CSAT, and incident management.
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Minimum of 1+ year of Service Desk or technical support work experience.
- Good communication skills.
Desired Qualifications
- Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
- Basic Understanding and troubleshooting skills on Network.
#IT Support#Service Desk#Technical Support#Troubleshooting#Windows#Linux#Networking#ITIL
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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