The Job

IT Support Associate

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Technical Support

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In short

Amazon is seeking an IT Support Associate in Bengaluru, Karnataka to join their IT Service Desk team. Responsibilities include providing technical support for end-user devices, operating systems (Windows/Linux), and adhering to service level agreements. A Bachelor's degree and a minimum of 1 year of service desk or technical support experience are required.

Responsibilities

  • Provide effective communication with internal customers across APAC/EMEA/AMER Operations/IT teams and customer support.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Troubleshoot end-user devices including desktops, laptops, printers, and scanners.
  • Troubleshoot various operating systems, specifically Windows and Linux.
  • Work a 5-day week with variable days off based on shift patterns.
  • Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and incident management.
  • Work from the Bangalore (BLR18) Corporate office.

Requirements

  • Bachelor's degree.
  • Minimum of 1+ year of Service Desk or technical support work experience.
  • Good communication skills.

Desired Qualifications

  • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools.
  • Basic Understanding and troubleshooting skills on Network.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Support for workplace accommodations for individuals with disabilities.
#IT Support#Service Desk#Technical Support#Desktop Support#Printer Support#Scanner Support#Windows Troubleshooting#Linux Troubleshooting#ITIL#Ticketing Tools#Monitoring Tools#Network Troubleshooting
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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