The Job

IT Support Associate

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering · QA & Testing

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In short

Amazon is seeking an IT Support Associate for its Service Desk team in Bengaluru, Karnataka. This on-site role involves providing technical assistance for end-user devices, operating systems (Windows, Linux), and adhering to standard operating procedures. A Bachelor's degree and at least 1 year of technical support experience are required.

Responsibilities

  • Provide effective communication skills with Amazon Internal customers including APAC/EMEA/AMER Operations/IT team/Customer support.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Perform basic IT troubleshooting on end-user devices like desktops, laptops, printers, and scanners.
  • Troubleshoot various operating systems, specifically Windows and Linux.
  • Work a 5-day week with scheduled days off varying based on shift patterns and business needs.
  • Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and incident management.

Requirements

  • Bachelor's degree
  • Experience using English communication skills, both written and verbal.
  • 1+ years of professional work experience, or experience in technical support.

Desired Qualifications

  • Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
  • Basic Understanding and troubleshooting skills on Network

Benefits

  • Work from Bangalore (BLR18) Corporate office.
  • Inclusive culture that empowers Amazonians.
  • Workplace accommodation and adjustment support for individuals with disabilities during the application and hiring process.
#IT#Support#Associate#Karnataka#Bengaluru
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Company

Amazon

Job Posted

2 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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