IT Support Associate
Technology, Data & Digital · IT Infrastructure & Security · IT Support
In short
Amazon is seeking an IT Support Associate to join their IT Service Desk in Bengaluru, Karnataka. This on-site role involves providing technical support for end-user devices and operating systems, communicating effectively with stakeholders, and adhering to standard operating procedures. A Bachelor's degree and at least 1 year of technical support experience are required.
Responsibilities
- Provide effective communication skills for interaction with Amazon Internal customers including APAC/EMEA/AMER Operation /IT team/Customer support.
- Adhere to standard operating procedures (SOPs) to maintain consistency and efficiency in daily operations.
- Provide basic IT troubleshooting on end-user devices such as desktops, laptops, printers, and scanners.
- Provide basic understanding and troubleshooting skills on various operating systems, specifically Windows and Linux.
- Work a 5-day week with scheduled days off varying based on shift patterns and business needs.
- Adhere to OTS Service Desk Goals, meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- Work from the Bangalore (BLR18) Corporate office.
Requirements
- Bachelor's degree
- Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
- 1+ years of professional work experience, or experience in technical support
Desired Qualifications
- Basic understanding of ITIL-Based Ticketing Tools and Monitoring Tools
- Basic understanding and troubleshooting skills on Network
#IT Support#Associate#Customer Service#Help Desk#Troubleshooting
Company
Amazon
Job Posted
2 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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