Investigations Specialist, Seller Flex
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
The Investigations Specialist for Amazon's Seller Flex program in Karnataka will manage daily operations to support both merchants and the customer experience. This role involves data analysis, root-cause investigation, and communication with stakeholders to drive performance improvement and ensure program standards are met.
Responsibilities
- Manage daily operational aspects supporting both merchant and customer experience.
- Define and achieve KPIs, drive performance improvement initiatives.
- Pull data, perform deep-dives, and root-cause analysis.
- Lead initiatives to identify and eliminate root causes of defects to improve the delivery experience.
- Provide regular business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share updates, resolve blockers, and deliver programs on time.
- Systematically escalate problems to relevant owners and teams and follow through on resolutions.
Requirements
- Bachelor's degree.
- Fluent in English (speak, write, read).
- Experience with Microsoft Office products and applications.
- Experience with Excel.
Desired Qualifications
- Experience with operations, risk, fraud investigations etc.
Benefits
- Opportunity to work in an innovative team within a highly visible and strategic program.
- Support for sellers, associates, and management.
- Inclusive culture that empowers Amazonians.
- Workplace accommodations for individuals with disabilities.
#Seller Flex#Investigations Specialist#Amazon
Company
Amazon
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
Be an early applicant