Investigation Specialist
Logistics, Sales & Operations · HR & Admin · Administrative Support
In short
Amazon India seeks an Investigation Specialist for its Transaction Risk Management Team in Bangalore. The role involves investigating and eliminating online e-commerce risk, requiring strong analytical skills and experience in e-commerce payments or trust and safety. The position operates remotely with a focus on independent decision-making and effective communication.
Responsibilities
- Researches and evaluates facts surrounding seller transactions.
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools.
- Documents actions by providing detailed annotations.
- Communicates with external customers via phone or email during the investigation process.
- Communicates with internal customers and peers in person, via email, annotations and phone.
- Understands issues and utilizes available resources to resolve them.
- Systematically escalates problems or variance in information to the relevant owners/teams.
- Communicates with internal and external stakeholders.
- Understands performance metrics to create analysis for driving business goals.
- Meets predetermined and assigned productivity targets and quality standards.
Requirements
- 1+ years of customer service experience.
- Fluent in speaking, writing, and reading English.
- Experience with Microsoft Office products and applications.
- Experience in payments or e-commerce.
- Excellent judgment to plan and accomplish goals.
- Excellent individual problem-solving and analytical skills.
- Ability to make nearly all decisions independently with little to no guidance and a high degree of accuracy.
- Frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties.
- Productivity and quality assurance evaluated along with overall contribution to department development.
- Demonstrated problem solving and analytical skills.
- Proven ability to work productively and efficiently in an independent setting.
- Proven ability to clearly communicate with managers and associates at all levels.
- Global perspective and solid understanding of business objectives.
- Excellent attention to detail and work with the highest level of accuracy.
Desired Qualifications
- Excellent written and verbal communication skills.
- Delivered strong Performance on key metrics for the past 12 months.
- 6+ months in the role, worked on one or more operational workflows, queues, or functional domains within the team and/or department.
- Experience in the ecommerce payments space.
- Previous trust and safety experience.
- Experience succeeding in a customer-driven workplace.
- Analytical and capable of succeeding in a fast-paced team environment.
Benefits
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
#e-commerce#risk management#transaction monitoring#customer service#analytical#investigation
Company
Amazon
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Remote
Experience Level
Associate
Locations
Visakhapatnam, India
Applicants
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