International Marine Service engineer HGS

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Alfa Laval is seeking a Field Service Engineer in Dubai to execute service jobs on boilers and inert gas systems, ensuring quality and customer satisfaction. The role requires an engineering graduate with 2-3 years of experience, strong communication, and customer focus.

Responsibilities

Undertaking servicing of equipment’s as per customer satisfaction and on time.
Meeting Field service KPI’s aligned customers’ requirements
Explore business development in every possible opportunity.
Support Warranty claim handling
Explore opportunities for new performance agreements/ service contracts
Acquire up-to-date technical knowledge about products and applications
Capture and update installed base
Ensure use of adequate Personal Protective Equipment (PPE) during every service visit
Adhere to safety instructions/ policy diligently
Report Safety issues and ensuring safe working
Resolve customer complaints at the shortest possible time.
Proactive recommendation to customers for timely purchase of spares.
Follow up on actions and promises made to customers
Communicate Product related change notifications
Train customers in installed products
Receive/gather customers’ insight and feedback and communicate/act on same
Communicate the sales leads to sales organization
Ensure documentation of every visit and minute all observations and commitments with customer.
Upload reports and settings in CDM

Requirements

Engineering graduate with minimum 2-3 years working experience in similar position.
Customer Focus: Takes action to improve our value to the customer; prioritize customer requirements and subsequently investigates and timely response to ensure positive customer experience.
Planning: Effectively plans and prioritizes, given the available resources. Sets clearly defined objectives and goals, drive activities and follow up to deliver results. Prioritizes the vital few.
Securing Quality: Challenges self to achieve high quality performance; Ensures that timely response and quality standards are met; Maintains professional, high-quality work even at a very detailed level; Drives for and follows up results.
Strong Communication and excellent team player.

Desired Qualifications

You’re innovative and solutions oriented.
You’re driven and practical, able to execute in the most efficient way possible.
You also share our curious mindset and want to know how you can be better and do better day after day.
Adaptable and flexible, eager to learn even more and have a curiosity that drives innovation.

Benefits

We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
Exciting place to build a global network with different nationalities to mingle and to learn.
Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day.
140 years old Swedish multinational company with stable growth and expansion
Sustainability and contributing back to the people and planet are motives behind everything we do.

Skills

BoilersInert gas systemsCDMTKS

#Service Engineer#Marine#Boilers#Inert gas systems#Field Service#Technical Support#Customer Service#Dubai

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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