International Marine Service engineer HGS

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Alfa Laval seeks a Field Service Engineer in Dubai to execute marine service jobs for Boilers and Inert gas systems, ensuring quality and customer satisfaction. The role involves technical support, reporting, and exploring business development opportunities.

Responsibilities

Execute Field Service Jobs for Boilers and Inert gas systems.
Ensure quality of Service reports and update reports and settings in CDM.
Update TKS and customer satisfaction survey reports in a timely manner.
Provide competent and quality customer service to fulfill customer commitments.
Undertake servicing of equipment as per customer satisfaction and on time.
Meet Field Service KPIs aligned with customers' requirements.
Explore business development opportunities and new performance agreements/service contracts.
Support Warranty claim handling.
Acquire up-to-date technical knowledge about products and applications.
Capture and update installed base.
Ensure use of adequate Personal Protective Equipment (PPE) during every service visit.
Adhere to safety instructions/policy diligently.
Report Safety issues and ensuring safe working.
Resolve customer complaints at the shortest possible time.
Proactively recommend to customers for timely purchase of spares.
Follow up on actions and promises made to customers.
Communicate Product related change notifications.
Train customers in installed products.
Receive/gather customers’ insight and feedback and communicate/act on same.
Communicate sales leads to the sales organization.
Document every visit and minute all observations and commitments with customers.
Upload reports and settings in CDM.

Requirements

Engineering graduate.
Minimum 2-3 years of working experience in a similar position.
Technical competency.
Customer Focus.
Planning and securing Quality.
Strong Communication skills.
Excellent team player.

Desired Qualifications

Innovative and solutions oriented.
Driven and practical, able to execute in the most efficient way possible.
Curious mindset and a desire to be better and do better day after day.
Adaptable and flexible.
Eager to learn even more.
Curiosity that drives innovation.

Benefits

Interesting and challenging position in an open and friendly environment.
Opportunity to help each other to develop and create value for our customers.
Exciting place to build a global network with different nationalities to mingle and to learn.
Work that will have a true impact on Alfa Laval’s future success.
Learning new things every day.
Opportunity to work for a 140-year-old Swedish multinational company with stable growth and expansion.
Contribute to sustainability and making a positive impact on people and the planet.

Skills

BoilersInert gas systemsCDMTKS

#Marine Service#Engineering#Boilers#Inert gas systems#Field Service

About Alfa Laval

Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success,…

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