Hyperscaler DC Technician Manager
Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition · Recruiting
In short
Ericsson is seeking a people-centered, results-driven manager to lead a team of Data Center Technicians in Plano, TX. This role is crucial for attracting, developing, and retaining top technical talent, ensuring operational rigor and a thriving environment for technicians.
Responsibilities
- Own end-to-end talent acquisition and management for Data Center Technicians, including hiring, onboarding, performance management, engagement, and retention.
- Develop and execute creative recruitment strategies to attract scarce technical talent in a competitive marketplace.
- Build a strong onboarding and training experience that enables new hires to become productive quickly and safely.
- Manage demand and resource planning and execution to ensure the right skills are available at the right time to meet operational needs.
- Balance short-term operational requirements with long-term workforce strategy, including succession planning and skills development.
- Lead, coach, and motivate technicians through clear expectations, regular feedback, career development, and recognition.
- Foster a culture of accountability, inclusion, psychological safety, and continuous improvement.
- Partner closely with operations, finance, and engineering teams to align staffing plans with business priorities.
- Monitor and act on key people metrics such as attrition, engagement, capacity utilization, and productivity.
- Ensure compliance with safety, security, and operational standards while reinforcing a strong safety-first mindset.
Requirements
- Proven experience managing, hiring, and retaining technical or operations-focused teams, preferably in data centers or similarly demanding environments.
- Demonstrated ability to motivate and engage employees in a competitive labor market through strong leadership and communication.
- Serious attention to detail.
- Experience with workforce planning, demand forecasting, and resource management in 24/7 or mission-critical operations.
- Strong coaching and people development skills, with a track record of building sustainable talent pipelines.
- Data-driven approach to staffing decisions, performance management, and continuous improvement.
- High degree of ownership, resilience, and adaptability in a fast-paced, changing environment.
Benefits
- Opportunity for an annual bonus based on business and individual performance.
- Choice of three medical plan options and a dental plan option.
- Company credits towards medical and dental premiums.
- 401(k) Plan with automatic 3% company contribution and a 100% match on the first 3% of eligible pay, plus a 50% match on the next 2%.
- Company-paid benefits including basic life insurance, accidental death and dismemberment coverage, short-term and long-term disability coverage.
- Optional participation in Ericsson’s Stock Purchase Plan.
- Minimum of 15 days of accrued vacation.
- Up to 3 personal days per year.
- 11 annual holidays.
- 8 hours of volunteer time.
- 80 hours of sick time annually.
- Up to 16 weeks of paid maternity leave.
- 6 weeks of parental or adoption leave at 100% of pay.
- Financial wellness programs.
- Educational assistance.
- Matching gifts.
- Recognition programs.
#Data Center#Technician#Manager#Hyperscaler#Plano
Company
Ericsson
Job Posted
4 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Plano, United States
Applicants
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