Googler Experience Operations Specialist, People Experience (Fixed-Term Contract)

Logistics, Sales & Operations · HR & Admin · HR Operations

In short

Google seeks an Operations Specialist for the People Experience team in Bengaluru, India, on a fixed-term contract. The role involves delivering operational excellence, resolving user issues, implementing service improvements, and developing system expertise within HR operations. The ideal candidate has a Bachelor's degree and 5 years of experience in HR or operations.

Responsibilities

Deliver and improve operational excellence, identifying opportunities to scale operations to an exceptional standard.
Resolve and prioritize complex or sensitive user issues through consultation with vendors and collaboration with global/regional process owners.
Implement and execute service delivery improvements and new process/scope changes, including vendor activities.
Represent the user by surfacing relevant feedback to process owners and collaborating on initiatives to address user needs.
Develop deep expertise in HR operations support systems, troubleshooting issues and consulting on system infrastructure changes.

Requirements

Bachelor's degree or equivalent practical experience.
5 years of experience in HR, operations, process improvement, or a relevant field.
5 years of experience identifying process issues and creating solutions.
5 years of experience working with cross-functional teams to drive changes.
5 years of experience building relationships with stakeholders or clients.
English proficiency is a requirement.

Desired Qualifications

MBA or Master's degree.
Experience in Human Resource (HR).
Experience in resolving and troubleshooting complex or sensitive day-to-day user or customer needs, in collaboration with cross-functional teams.
Experience delivering operational services or making service delivery improvements in a fast-paced environment with many interdependencies.
Effective problem-solving, troubleshooting and analytics skills, with a strong operational mindset.

Benefits

Fixed-Term Contract role.
Opportunity to work with a global company known for innovative technologies.
Opportunity to join the People Experience (PX) team that delivers extraordinary experiences for Googlers.
Opportunity to be part of the Googler Experience Operations (GXO) team, the backbone of HR operations.
Potential for growth in a fast-paced and ambiguous environment.

#HR#operations#process improvement#service delivery

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