Fulfilment Operations Team Leader
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Warehouse Operations
In short
Lead Fulfilment Operations Co-workers to ensure high goods availability, operational readiness, and cost efficiency. This role involves recruiting, developing, and retaining talent while maintaining a safe and compliant work environment. Contribute to daily operations planning, damage prevention, and implementing business plans.
Responsibilities
- Lead Fulfilment Operations Co-workers in the assigned area to secure highest goods availability and operational readiness at the lowest possible cost.
- Recruit, retain, and develop talents within the Fulfilment Operations team to ensure a diverse, high-performing team and secure future succession.
- Maintain a clean, organised, and safe working environment, ensuring compliance with IKEA's Code of Conduct, internal regulations, and local legislation.
- Ensure effective, qualitative, and efficient daily fulfilment operations by contributing to goal setting, people, shift, and equipment planning.
- Create co-workers' quality awareness to prevent and reduce damages.
- Drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs.
- Support the implementation of the Customer Fulfilment Sustainability agenda in assigned unit operations.
Requirements
- University degree and 2 years of related experience, or minimum 5 years of related experience.
- Minimum 1 year of managerial experience.
Desired Qualifications
- Understanding of supply process, forecasting, and ordering.
- Passion for working together to improve customer experience.
- Commitment to IKEA's values and fostering an inclusive work environment.
Benefits
- Wellness days (in addition to vacation days).
- Extended health, dental, and vision coverage (for you and your family).
- RRSP with IKEA contribution matching options.
- Eligibility for annual IKEA bonus incentive plan.
- Flexible spending account.
- Life insurance.
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available).
- Parental leave.
- Bereavement leave.
- Employee assistance program.
#operations#team lead#logistics#supply chain