Field Service Operations Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Logistics Management
In short
Sandvik Mining is seeking a Field Service Operations Manager in Saskatoon, Saskatchewan to lead field service technicians, ensure operational excellence, and drive customer satisfaction. This role requires strong leadership, experience in service delivery and resource planning, and a deep understanding of mining equipment systems.
Responsibilities
- Direct and organize daily field service operations, including equipment commissioning, service calls, and warranty cases.
- Coordinate customer training and technical support.
- Execute contracts in accordance with scope, deliverables, and commercial terms.
- Ensure accurate maintenance logs, work orders, labour entries, parts usage, and service notes in the CMMS.
- Support timely invoicing by validating documentation, approvals, and charge capture.
- Build, mentor, and retain a high-performing technical team.
- Develop competency in bulletin management, warranty handling, and technical troubleshooting.
- Foster accountability, innovation, and continuous improvement.
- Maintain communication with customers and internal stakeholders to align priorities and resolve issues.
- Review maintenance KPIs and develop action plans to improve equipment efficiency and availability.
- Report KPIs, objectives, risks, mitigations, and achievements to senior management.
- Identify process optimization opportunities and lead productivity initiatives.
- Manage planning tools, test equipment, spare parts, logistics, permits, and access for service work.
- Maintain systems-level knowledge of hydraulics, mechanics, electricity, automation, pneumatics, and materials.
- Travel as required to oversee customer operations across Saskatchewan; approximately 50% travel is expected.
Requirements
- Strong leadership, coaching, and team management skills.
- Proven ability to foster accountability, innovation, and continuous improvement.
- Conflict resolution and change management skills.
- In-depth understanding of mining equipment systems and applications.
- Competency in troubleshooting, bulletin management, and warranty handling.
- Familiarity with CMMS platforms and digital maintenance tools.
- Excellent problem-solving, decision-making, organization, and time management skills.
- Knowledge of safety regulations and best practices in mining and heavy equipment environments.
- Exceptional communication and stakeholder engagement skills.
- Minimum of five (5) years of maintenance management or field service operations experience, preferably in mining or heavy equipment.
- Valid driver’s licence.
Desired Qualifications
- Degree, certificate, or diploma in Engineering, Business Management, or a related field, or equivalent experience.
- Preferred experience in Mechanical Cutting Mining Systems.
- Technical background in Mechanical Cutting Equipment is considered an asset.
- Bilingualism is an asset.
Benefits
- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
Skills
HydraulicsMechanicsElectricityAutomationPneumaticsMaterialsLeadershipTeam ManagementTroubleshootingWarranty HandlingCMMSStakeholder Engagement
#Field Service#Operations Manager#Mining Equipment#Team Leadership#Customer Service#Saskatoon#Canada
About Sandvik
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.
Company
SandvikJob Posted
4 days ago
Expires
in 3 weeks
Employment Type
Full Time
Work mode
On Site
Experience Level
Senior
Locations
Saskatoon, Canada
Qualification
Bachelor, Diploma
Applicants
Be an early applicant
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