Field Quality Engineer

Manufacturing & Production · Quality & Process · Quality Assurance · Quality Control

In short

As a Field Quality Engineer for the BA NA Quality Team in Charlotte, NC, you will be the crucial link between the Quality organization and the market. Your responsibilities will include analyzing consumer feedback, initiating improvement activities, and supporting new product development to enhance consumer experience and product quality.

Responsibilities

Collect and analyze consumer feedback and data from company quality reporting systems.
Cooperate with the Sales organization to analyze market-specific problems and initiate improvement activities.
Follow up on and approve the closure of actions defined to resolve quality issues.
Collect and analyze safety risk data, initiating immediate corrective activities.
Lead factory quality reporting for assigned areas.
Lead the return and detailed analysis of defect components and appliances, preparing reports and initiating improvement activities.
Support field testing of appliances.
Deploy quality improvement tools such as FMEA, 8D, and QFD in improvement actions with the market service organization.
Collaborate with other departments to identify and implement best practice solutions in the factory.
Adhere to EMS and ISO 9001/14001/45001/50001/Green Spirit/Zero Waste Landfill company guidelines.
Work safely, hygienically, and in an environmentally responsible manner, focusing on incident and accident prevention.
Participate in company environmental and safety programs, comprehending environmental policy and goals.
Identify and segregate chemical residues and materials.
Ensure operational controls for good energy performance and report failures affecting energy efficiency.
Ensure adequate segregation of waste generated and report events affecting sustainability.
Delegate actions related to sustainability, waste management, and emissions control.
Participate in sustainability-related training and projects.
Ensure quality processes/projects receive evaluation from the sustainability area and other required areas.
Stop processes, operations, or activities that present a risk to safety, hygiene, environment, or sustainability.
Follow operational procedures related to Quality, Environmental, Energy, Safety, and Health Management Systems.

Requirements

University degree in Engineering (or equivalent).
Fluent English and good local language skills.
3 to 5 years of relevant experience within Quality (ideally in Field/Market Quality).

Desired Qualifications

Understanding of the manufacturing process.
Good practical understanding of product development.
Knowledge of components and product functionality (knowledge of possible defects of the products).
Strong analytical skills and logical thinking.
Problem-solving approach.
Team player with ability to work in teams and independently.
Proven project management skills.
Cost-conscious mind-set.
Curiosity and a desire to improve projects and skills.
Willingness to travel in Europe to meet consumers services, customers, and consumers.

Benefits

Permanent / Full time employment.
Opportunity to improve everyday lives of millions.
Chance to innovate and re-imagine life at home.
Be an expert for a range of products.
Initiate activities for constant improvements of quality performances.
Increase positive experience of consumers.
Strong involvement in supporting the development of new products.
Work with various quality improvement tools.
Follow EMS and ISO standards.
Authority to delegate actions committing to a third party regarding sustainability, waste management, and emissions control.
Authority to stop processes posing safety, hygiene, or environmental risks.
Equal Employment Opportunity and a working environment free of harassment.

Skills

FMEA8DQFDISO 9001ISO 14001ISO 45001ISO 50001

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About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2025 Electrolux Group had sales of SEK 131 billion and employed approximately 39,000 people around the world. For more information go to…

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