FBA Catalog Specialist 1, IN FBA

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon seeks a Catalog Specialist to investigate FBA processes and defects, perform data analysis, and support merchant and customer experiences. The role involves leading issue resolution, analyzing data, creating SOPs, and reporting metrics. The position is based in Bangalore.

Responsibilities

Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues
Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems
Submit product ideas to drive SOPs at scale
Report metrics related to the program and draw insights on key patterns/ problems

Requirements

Bachelor's degree
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Strong catalog knowledge
Ability to multi-task in a fast paced environment
Ability to communicate clearly with both internal and external customers
Demonstrate passion for delivering great customer experience
Strong inter personal & communication skills
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Willingness to take initiatives

Desired Qualifications

Knowledge of Excel at an advanced level
Deep dive, troubleshooting and innovation skills

Benefits

Inclusive culture empowers Amazonians to deliver the best results for our customers
Workplace accommodation or adjustment during the application and hiring process for individuals with disabilities

Skills

MS OfficeExcel

#FBA#Catalog#Specialist#Investigation#Data Analysis#Merchant Experience#Customer Experience#Operations#Process Improvement#SOPs#Metrics Reporting#Microsoft Office#Excel#Troubleshooting#Catalog Knowledge

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website