Exchange & Returns Co-worker

Retail & Consumer Services · Customer Service · Customer Support

In short

IKEA is hiring an Exchange & Returns Co-worker in Coquitlam, BC. This role involves applying exchange and return policies, resolving customer inquiries, and processing transactions. The ideal candidate has 6+ months of retail customer service experience and strong communication skills.

Responsibilities

Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines.
Resolve customer inquiries and concerns through active listening, clear communication, and problem-solving.
Communicate decisions confidently and empathetically to ensure a positive customer experience.
Process transactions accurately while maintaining inventory control and compliance.
Stay informed on policy updates, product knowledge, and service performance targets.
Collaborate with team members to support overall customer relations operations.

Requirements

Customer-focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
Strong communication and conflict-resolution skills, able to explain policies clearly and professionally
Detail-oriented, tech-savvy, and effective in a fast-paced, high-volume environment

Benefits

Wellness days (in addition to your vacation days!)
Extended health, dental, and vision coverage (for you and your family)
RRSP with IKEA contribution matching options
Eligibility for our annual IKEA bonus incentive plan
Flexible spending account
Life insurance
Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
Parental leave
Bereavement leave
Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

Skills

Customer ServiceConflict ResolutionCommunication

#customer relations#returns#exchanges#customer service

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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