The Job

EU FBA Specialist, EU FBA SC Support Ops

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Sales Operations · Business Analysis

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In short

The EU FBA Specialist will manage Fulfillment by Amazon operations, focusing on supply chain support. Key responsibilities include handling vendor communications, investigating disputes, making refund decisions, and configuring inventory allocation. This role requires fluency in English and experience in data labeling or annotation.

Responsibilities

  • Managing communication with Amazon Vendors regarding inventory inbound, shipment, damages, and losses during liquidation.
  • Investigating root causes of Vendor disputes and making refund decisions based on processes and data.
  • Unblocking process-related issues and supporting partner teams with escalations from senior leadership or sellers.
  • Configuring inventory allocation for Amazon Vendors based on their volume capacity bidding.
  • Cooperating with other departments (Legal, FC POCs, Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve decision-making and services.
  • Managing SP-Support escalation tickets and identifying gaps in SOPs or Help Pages, working with stakeholders to update them.
  • Constantly investigating and optimizing internal processes to improve productivity.

Requirements

  • Speak, write, and read fluently in English.
  • Experience in natural language data labeling, data annotation, linguistic annotation, or other forms of data markup.

Desired Qualifications

  • Bachelor's degree or equivalent.

Benefits

  • Inclusive culture empowering Amazonians to deliver the best results.
  • Workplace accommodation and adjustment for individuals with disabilities during the application and hiring process.
#FBA#Fulfillment by Amazon#Supply Chain#Operations#Vendor Management#Inventory Management#Logistics#Customer Service#Process Improvement#Data Analysis#Hyderabad
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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