Engineer/ Senior Engineer – Customer Support

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson is seeking an Engineer/Senior Engineer for Customer Support in Chennai, India. Responsibilities include processing customer orders, managing delivery timelines, supporting sales with quotes and pricing, and ensuring accurate order entry. The role requires a Bachelor's degree in a relevant field and 2-4 years of customer service experience.

Responsibilities

Prepare quotations per customer/Sales request.
Review customer POs for alignment with Emerson’s terms & conditions and trade compliance policy.
Prepare order checklists and screening forms.
Ensure accurate order entry in conformance with customer needs and factory capabilities.
Provide timely order acknowledgments and proactive customer updates.
Expedite orders to meet customer requests and service level goals.
Monitor and update sales order and backlog date management.
Prepare order acknowledgments, delivery orders, and packing lists.
Prepare sales forecasts and POR Sale reports.
Submit weekly and monthly inquiry, booking, backlog, and shipment reports.
Answer customer phone calls professionally.
Act as a liaison for timely and efficient administration of orders.
Manage the impact of change orders.
Analyze and calculate product costs based on BOM, routing, labor, and overhead.
Prepare certificates of Conformance/Origins.
Maintain and update standard costing models.
Support pricing decisions for RFQs, tenders, and bulk orders.
Work with sales and marketing teams on pricing alignment.
Support cost audits and ensure compliance.

Requirements

Bachelor’s Degree in mechanical, instrumentation, or electrical engineering.
Minimum 1 year of experience in a relevant field.
2 to 4 Years experience in a customer service role.
Attention to detail, hard worker, proactive, collaborative, willingness to interact.
Ability to work under time pressure and multi-tasking.
Strong analytical skills and problem-solving abilities.
Excellent verbal and written communication skills in English.

Desired Qualifications

Good knowledge and proven practice of Customer Contract Review and Terms & Conditions.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time-off plans
Paid parental leave (maternal and paternal)
Vacation leave
Holiday leave
Ongoing career development
Inclusive culture
Mentorship, training, or leadership opportunities

#Customer Support#Sales Operations#Engineering#Customer Service

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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