Dy. Manager Mumbai & Coastal MH

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Technical Sales

In short

We are looking for a dynamic Dy. Manager for our SRP sales area in Mumbai & Coastal Maharashtra to drive profitable sales of parts, services, components, and contracts. This role involves managing P&L, achieving sales targets, and providing technical solutions within the construction and mining industry, reporting to the Zonal Manager (South & West) - Aftermarket.

Responsibilities

Ensure compliance with safety standards, company policies, and operational procedures.
Responsible for P&L for C&S AM Business and identify opportunities to sell Sandvik total offerings.
Achieve targeted revenue and profitability objectives for the assigned region/business segment.
Drive revenue growth by achieving annual sales and service revenue targets.
Possess sound technical knowledge on all range of Crushing and Screening Sandvik supplied equipment and supervise maintenance activities.
Make detailed service reports and follow up with customers for spares orders.
Identify opportunities to increase aftermarket sales through parts, wear parts, services, upgrades, and performance improvement initiatives.
Develop a deep understanding of customer operations, production requirements, and maintenance practices.
Monitor equipment performance, reliability, and availability, and recommend actions to improve machine uptime.
Support forecasting and planning of parts, components, and service requirements.
Work closely with Sales, Service, Product Support, and Supply Chain teams.
Conduct regular customer visits, performance reviews, and business discussions.
Analyse customer fleet performance data and generate recommendations.
Ensure CRM and other business systems are updated with accurate customer, equipment, and business information.
Support the resolution of customer issues related to machine performance, service quality, warranty claims, and technical support.
Promote new aftermarket products, digital solutions, and lifecycle management initiatives.
Track key business metrics including aftermarket revenue, fleet coverage, customer satisfaction, inventory performance, and service utilization.
Drive continuous improvement initiatives to enhance operational efficiency, customer experience, and aftermarket business performance.
Support strategic account development by creating customer value propositions.
Conduct competitor analysis and identify market gaps.
Analyse potential business opportunities within the assigned customer base and develop action plans.
Ensure timely and accurate submission of customer visit reports, service reports, warranty reports, and other operational documentation.

Requirements

7 to 10 years of relevant professional experience.
A minimum of 5 to 6 years of experience in the Crushing & Screening (C&S) industry within the Maintenance & Service function.
Demonstrated ability to manage service operations.
Demonstrated ability to support business growth initiatives.
Demonstrated ability to improve customer satisfaction.
Demonstrated ability to lead teams effectively.
Ensuring operational excellence and profitability.

Desired Qualifications

Creates a Safety-First culture.
Lives the Sandvik Core Values.
Creates an environment of diversity and inclusion.
Drive profitable Parts & Service growth.
Maintain high levels of customer satisfaction.
Mentor service engineers and technicians.
Lead technicians during service, maintenance, and breakdown activities.
Commit to continuous learning and skill development in technical, commercial, and leadership areas.
Reflect on personal performance regularly and establish development actions.
Continuously identify opportunities to improve service efficiency, equipment reliability, and customer support.
Drive growth in parts sales, service business, and asset agreement offerings.

Benefits

Competitive total compensation package including comprehensive benefits.
Opportunities for professional competence development and training.
Opportunities for career advancement.

Skills

SalesServiceP&L ManagementTechnical SupportCRMBusiness Development

#Sales#Product Service#Aftermarket#Construction#Mining#Crushing#Screening

About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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