Domain Support Specialist

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

Ericsson is seeking a Domain Support Specialist in Noida, India, to manage technical capabilities in Automated Operations, including diagnostics, technical support, and maintenance. The role involves ensuring continuous service availability and exceeding SLA parameters through proactive and reactive maintenance practices.

Responsibilities

Serve as an escalation point for technical expertise, ensuring a responsive 24/7 capability in Automated Operations.
Oversight of ticket queues, guaranteeing prompt ticket responses.
Rapid response to out-of-business hours calls, focused on improving automated recovery and providing escalation support for Service surveillance.
Conduct proactive analysis to foresee potential failures, enabling incident restoration and repair.
Perform first-level preventive maintenance, routine system check-ups and database audits to maintain optimal performance.
Initiate functional escalations, manage incidents, and coordinate corrective maintenance.
Execute system administration duties encompassing database maintenance and user access management.
Engage in service resource fulfillment, facilitating the acceptance of new or enhanced services and resources.
Handle problem management, incident identification, investigation, and diagnosis to ensure customer offerings.
Drive improvement initiatives, utilizing report analysis to enhance customer experiences.

Requirements

Ericsson Operations Engine - Mode Of Operations.
Ericsson Customer Experience Assurance (CEA) Competence.
Incident Management.
5G MS Operations Readiness.
Business Understanding.
Ericsson Customer Assurance Competence.
MS TOP.
Knowledge sharing and learning.
Customer Experience Improvement.
Service Request Fulfilment (OMS).
Customer Complaint Resolution.
Business Continuity Management.
System Administration.
RAN Configuration Knowledge.
Incident management.

Benefits

Outstanding opportunity to use skills and imagination to push the boundaries of what’s possible.
Challenged in a diverse team of innovators.
Be part of crafting what comes next.

Skills

Ericsson Operations Engine - Mode Of OperationsEricsson Customer Experience Assurance (CEA) CompetenceIncident Management5G MS Operations ReadinessBusiness UnderstandingEricsson Customer Assurance CompetenceMS TOPKnowledge sharing and learningCustomer Experience ImprovementService Request Fulfilment (OMS)Customer Complaint ResolutionBusiness Continuity ManagementSystem AdministrationRAN Configuration Knowledge

#Domain Support Specialist#Ericsson#Noida#Uttar Pradesh#India#Automated Operations#Technical Support#Service Level Agreement (SLA)#24/7#Incident Management#Preventive Maintenance#System Administration#Problem Management#Customer Offerings#Service Resource Fulfillment#RAN Configuration#5G

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

See all open jobs at Ericsson Read more about Ericsson Website