In short
Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. Seeking a skilled Data Centre Operation Technician at Amazon Data Services India Private Limited (ADSIPL) to help expand AWS Cloud offerings. This role involves server rack installation, hardware break-fix, troubleshooting network issues, and responding to emergent situations.
Responsibilities
- Maintenance and upkeep of the data center infrastructure.
- Server rack installation, hardware break-fix on various components, and troubleshooting network issues.
- Responding to emergent situations that affect operational stability.
- Primary contact point for internal customers and external service partners.
- Work and meet SLAs against assigned trouble tickets via a directed workflow.
- First line touch point for hardware troubleshooting and technical issues.
- Perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities.
- Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
- Contribute to documentation on technical issues through root cause analysis and participate in process improvement initiatives.
- Assist in training less experienced members of the team (for more experienced technicians).
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- Ability to lift & rack equipment up to 18kg.
- Ability to work in cramped spaces or in elevated locations.
- Adherence to health & safety guidelines.
- Willingness to cover 24x7 shift rotation.
Desired Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
Benefits
- Work in some of the most advanced data centers in the world.
- Opportunity to work on changing the face of Cloud technology in India.
- Inclusive culture that welcomes bold ideas and empowers ownership.
- Work-life harmony and flexibility.
- Mentorship and career-advancing resources.
#Operations#IT#Support Engineering
Company
Amazon
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Hyderabad, India
Qualification
Bachelor
Applicants
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