Datacenter Operations Specialist
Technology, Data & Digital · Data, AI & Analytics · Data Science
In short
As a Datacenter Operations Specialist at Microsoft, you will be responsible for IT and logistics support for a portfolio of edge sites, embracing "Four Walls" ownership. This role involves working closely with partner teams to ensure seamless site operations and delivering world-class support services for Microsoft's Cloud Services.
Responsibilities
- Work across partner teams (deployment, break fix, inventory, security, design, compliance) for seamless site operation.
- Develop and maintain relationships with landlords, IT service providers, and partner support teams.
- Assume accountability for executing all physical infrastructure resources required to provide capacity.
- Provide quality control for datacenter-wide IT maintenance support activities.
- Serve as the primary point of contact for response to major incidents at datacenters.
- Oversee successful SLA adherence in deployment, break fix, and inventory/asset management.
- Contribute to regional and global improvement programs.
Requirements
- High School Diploma or equivalent AND 1+ year(s) industry experience OR 2+ years industry experience and college coursework.
- Ability to meet Microsoft, customer and/or government security screening requirements.
- Must pass Microsoft Cloud background check upon hire/transfer and every two years thereafter.
- Requires verification of US Citizenship to meet federal government security requirements.
Desired Qualifications
- 2+ Years’ experience in a 24x7x365 production environment or related experience; executing break-fix of network equipment at the rack level.
- Technical College degree or certification in Computer Science, Math, Telecommunications, or equivalent work experience.
- Knowledge of physical Enterprise-class IT infrastructures.
- Strong problem-solving skills, analytical capabilities, data analysis and attention to detail.
- Ability to effectively prioritize and execute multiple tasks and projects autonomously.
- Excellent customer service, interpersonal awareness, and communication skills (written and verbal).
Benefits
- Opportunities for personal and professional development.
- Training and growth opportunities including Career Rotation Programs.
- Diversity & Inclusion trainings and events.
- Professional certifications.
- Potential eligibility for benefits and other compensation as outlined in the provided link.
#Data Center#IT Support#Operations Management#Cloud Operations
Company
Microsoft
Job Posted
1 month ago
Employment Type
Full Time
WorkMode
Hybrid
Experience Level
Associate
Locations
United States
Qualification
Diploma, Undergraduate
Applicants
Be an early applicant