The Job

Data Solution Lead Manager, Data Collection Excellence

Technology, Data & Digital · Data, AI & Analytics · Machine Learning · Data Engineering · Data Analysis

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In short

Manage a team of Data Collection owners, providing expert consultation on ML/Gen AI data collections and owning execution. Drive business value, manage escalations, and build customer partnerships. Requires people management, project management, and ML data operations experience.

Responsibilities

  • Manage and monitor team performance, fostering a culture of ownership.
  • Act as an SME Manager, gaining deep domain knowledge in data collection for AI.
  • Own global program improvement initiatives for the Data Collection Excellence Organization.
  • Coordinate across global teams and influence stakeholders for effective delivery.
  • Monitor and optimize collection health metrics for customer success.
  • Drive customer adoption through technical value and exemplary customer experience.
  • Act as an escalation point for challenging data collections, assisting senior customers and the team.
  • Collaborate with product and technology teams for long-term solutions.
  • Consolidate customer feedback into improvement initiatives.

Requirements

  • 5+ years of people management experience.
  • Experience in project management (resource planning, schedules, status reporting, prioritization).
  • Experience leading and influencing data strategy.
  • Bachelor's degree in a relevant field or equivalent work experience.
  • Experience working with customers, with a passion for service, or technical support experience with strong analytical skills, attention to detail, and communication.
  • 5+ years of experience in ML data operations, with understanding of data annotation/ML workflows.
  • Working knowledge of JSON, Command Line, and Python.

Desired Qualifications

  • Bachelor's degree in Computer Science, Business, or a related field.
  • 2+ years of technical support experience, or leadership/account management experience.
  • Background in customer success or solution consulting.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Workplace accommodations available for individuals with disabilities.
#Data Solution Lead Manager#Data Collection Excellence#ML/Gen AI#Data Annotation#Project Management#Customer Success#Technical Support#Python#JSON#Command Line
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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