Data Center Inventory & Asset Technician Manager

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Warehouse Operations · Project Management

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In short

As a Microsoft Data Center Inventory & Asset Technician Manager, you will lead a team responsible for logistics, inventory audits, and compliance activities. This role requires guiding employees in managing warranty processes and device destruction, emphasizing leadership and efficient task completion. The position is based in a fully on-site environment.

Responsibilities

Ensures that all issues are documented, tracked, discussed, and resolved with internal and external stakeholders as well as suppliers with consistent and complete communication.
Acts as a resource across Data Center teams (e.g., Site Services, Critical Environment, Facility Management, Security, Vendors, Safety, Supply Chain), and supports Microsoft and non-Microsoft gear deliveries.
Drives focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks through a team up to headcount cap.
Ensures all data bearing devices (DBDs) are destroyed within the allotted time, and all data bearing devices leaving premises do not contain customer information.
Handles any escalations related to DBD destruction and coordinates with third-party vendors.
Leads a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
Responsible for overall day-to-day operations and ensures inbound and outbound measuring processes are running smoothly and effectively and inventory parts are properly stored.
Leads a team of technicians responsible for providing support guidance to third-party personnel, including material movement (e.g., inventory management/tracking, inventory staging), inventory cycle audits, and Data Center regulatory compliance or certification control audit activity.
Serves as subject matter expert and models compliance to less experienced team members.
Creates clarity and drives consistency in processes and services to align with defined policies and procedures in order to meet expectations for accuracy and timeliness of delivery.
Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
Runs daily safety topic huddles and conducts inspections of equipment (e.g., vehicles, pallet jacks, dock levelers).
Supports the planning, management, and communication of end-of-end project plans with applicable stakeholders and teams.
Drives the direction to make sure the expectations are met handling high-level escalations.
Empowers less experienced employees to effectively process Return Merchandise Authorization (RMA) and non-RMA warranties.
Oversees manual return processes for non-RMA failed parts.
Oversees and plans for large-scale replacement projects for upgrading or refreshing equipment.

Requirements

Graduate with 5+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
OR equivalent experience.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Desired Qualifications

5+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
OR equivalent experience.
1+ year(s) project management experience.
Certification in American Production and Inventory Control Society (APICS)/Association for Supply Chain Management (ASCM), International Association of Information Technology Asset Managers (IAITAM), Inventory Control, OR equivalent.

Benefits

Training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Skills

Inventory ManagementLogisticsSupply ChainData CenterProject ManagementCustomer ServiceAsset Management

#Data Center#Logistics#Inventory#Asset Management#Manager

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