The Job

Customer Success Manager

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Account Management · Enterprise Sales

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In short

SiteOwl is seeking a Customer Success Manager (CSM) to manage customer relationships, drive adoption, and ensure satisfaction with their B2B SaaS platform for physical security. This remote role requires a passion for building relationships, a background in software/SaaS, and proficiency with AI tools to enhance customer success and retention.

Responsibilities

  • Lead customer onboarding and training sessions.
  • Build strong relationships with a portfolio of accounts and act as a trusted advisor.
  • Partner with Sales to support pre-sales processes, including POC evaluations and demonstrations.
  • Own the renewal process for assigned accounts, ensuring continued value realization.
  • Conduct regular customer reviews to assess performance, identify risks and opportunities, and align on strategic outcomes.
  • Actively use AI tools for customer communication, review preparation, and data synthesis.
  • Collaborate with Product, Sales, and Support teams to champion customer needs.
  • Take initiative and drive work independently, contributing new ideas.

Requirements

  • College/University degree or work experience commensurate with a high school/GED diploma.
  • 3+ years in Customer Success, Account Management, or a similar customer-facing role.
  • Background in software/SaaS.
  • Proficiency in Microsoft Office tools.
  • Previous experience at a startup or small company is highly preferred.
  • Excellent communication and relationship-building skills.
  • Self-starter who thrives with autonomy and takes ownership.
  • Strong organizational skills and comfort managing multiple accounts.
  • Problem-solver with a proactive, can-do attitude.
  • Comfortable adopting AI tools to boost efficiency.
  • Ability to manage time and projects proficiently.
  • Ability to perform responsibilities in a home office environment or while traveling.
  • Ability to travel up to 25%.

Desired Qualifications

  • Familiarity with the physical security industry.
  • Experience managing a book of business and owning retention metrics (GRR, NRR, etc.).
  • Proficiency in tools like Zendesk, Zoho, or LMS platforms.
  • Prior experience writing customer-facing documentation or training resources.

Benefits

  • Competitive compensation and benefits package.
  • Bonus opportunities.
  • 401(k) plan.
  • Education assistance.
  • Company car.
  • Autonomy and opportunity to make a big impact.
  • Meaningful work with room to grow.
#Customer Success#SaaS#B2B#Physical Security#Software#Remote
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Company

ASSA ABLOY Group

Job Posted

1 month ago

Expires

in 4 months

Employment Type

Full Time

WorkMode

Remote

Experience Level

Mid-Senior

Locations

Austin, United States

Applicants

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