Customer Specialist

Retail & Consumer Services · Customer Service · Customer Support

In short

ASSA ABLOY is seeking a Customer Specialist for their Customer Hub team in Auckland, New Zealand. This onsite role involves providing expert guidance and troubleshooting support for mechanical and digital products via voice, email, and chat, directly impacting customer satisfaction and relationships.

Responsibilities

Deliver seamless support across voice, email, and chat channels.
Resolve Tier 1 issues for digital and smart products, including connectivity, app functionality, and login inquiries.
Provide customers with tailored guidance and product solutions.
Process customer inquiries and purchase orders accurately and efficiently.
Collaborate with internal teams to resolve customer issues and improve outcomes.
Identify customer pain points and share insights for continuous improvement.
Document customer interactions and track cases through to resolution.
Drive first-contact resolution and high levels of customer satisfaction.

Requirements

Experience using CRM platforms, customer service systems, or ticketing tools.
Strong customer service experience with excellent written and verbal communication skills.
Ability to troubleshoot and resolve customer issues effectively.
Strong problem-solving skills with the ability to balance customer needs and business outcomes.
Experience working across multiple communication channels including phone, email, and chat.
Strong multi-tasking skills while maintaining attention to detail.
Confidence using Microsoft Excel, Word, and learning new systems.

Desired Qualifications

Experience supporting digital or smart technology products is desirable.
Preferably have experience within a contact centre environment.

Benefits

Work with industry-leading brands including Yale, Whitco, and ABLOY.
Gain exposure to innovative digital and smart access solutions.
Collaborate with experienced teams across multiple business functions.
Contribute ideas that improve customer experiences and business outcomes.
Be part of a company built on empowerment, innovation, and integrity.

Skills

Microsoft ExcelMicrosoft Word

#customer service#contact center#support#digital products#smart access solutions

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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