Customer Service Officer

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management · Freight & Shipping · Compliance & Regulatory

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In short

As a Customer Service Officer in Balikpapan, Indonesia, you will ensure seamless import, export, and trade compliance operations to support parts availability and customer uptime. This role involves coordinating with stakeholders, driving digitalization, and improving operational efficiency within the Volvo Group's Service Operations & Technology division.

Responsibilities

Ensure uninterrupted import, export, transportation, and trade compliance execution.
Act as the operational focal point for customs and trade compliance activities.
Deliver efficient, consistent, and customer-focused service.
Drive digitalization, automation, and data-driven decision-making.
Support Customs Clearance Internalization initiatives.
Coordinate end-to-end importation, exportation, and transportation activities.
Ensure timely and accurate communication regarding shipment status, ETA, and documentation.
Monitor inbound and outbound shipment performance and resolve operational issues.
Safeguard parts availability through close cooperation with relevant departments.
Coordinate import and export activities in compliance with customs and trade regulations.
Coordinate customs clearance activities with brokers, service providers, and authorities.
Maintain and monitor HS Code classification data and customs-related master data.
Support Free Trade Agreement (FTA) utilization.
Coordinate Iron & Steel pre-inspection requests and related regulatory requirements.
Utilize digital tools like Power BI and Power Automate to improve decision-making and eliminate manual activities.
Develop dashboards, reports, and automated workflows.

Requirements

Minimum 3 to 5 years of experience in Customer Service, Logistics, Supply Chain, Import/Export Operations, or Trade Compliance activities.
Strong understanding of import, export, customs clearance, transportation, trade compliance processes, customs documentation, HS Code classification, customs duties, PIB process, FTA utilization, and import realization reporting.
Hands-on experience in coordinating with customs brokers, freight forwarders, logistics service providers, government authorities, and other stakeholders.
Experience in handling regulated products and government licensing requirements, particularly Iron & Steel (Besi Baja) import regulations.
Familiarity with Iron & Steel pre-inspection processes, import permit requirements, and relevant Indonesian import regulations is highly preferred.
Good understanding of Indonesian customs regulations, trade compliance requirements, and import control regulations.
Excellent English communication skills, both written and verbal.
Proficient in Microsoft Excel, PowerPoint, and Word.
Familiarity with Power BI, Power Automate, AI-enabled productivity tools, or other digital solutions is highly desirable.
Strong analytical thinking, presentation, stakeholder management, networking, and problem-solving skills.
Detail-oriented, structured, and able to work effectively in a cross-functional environment.
Knowledge of Lean principles and continuous improvement methodologies.
PPJK certification and knowledge of relevant customs and trade regulations will be considered a strong advantage.

Desired Qualifications

Experience in process improvement, automation, digitalization, or data analytics initiatives is considered an advantage.
Familiarity with Iron & Steel pre-inspection processes, import permit requirements, and relevant Indonesian import regulations is highly preferred.
Familiarity with Power BI, Power Automate, AI-enabled productivity tools, or other digital solutions is highly desirable.
PPJK certification and knowledge of relevant customs and trade regulations will be considered a strong advantage.

Benefits

Opportunity to work with next-gen technologies and collaborative teams.
Shape sustainable transport and infrastructure solutions on a global scale.
Be part of an organization that enables uptime, trust, and customer success.
Contribute to the Volvo Group’s sustainability transformation.
Push your professional skills and drive change with committed people.
Join an exciting transformation phase.
Opportunity to join Volvo Group, a global and leading industrial company.
Work with some of the world's most iconic brands.
Be part of a climate of support, care, and mutual respect.
Opportunity to grow and make an impact.

Skills

Microsoft ExcelMicrosoft PowerPointMicrosoft WordPower BIPower Automate

#Customer Service#Logistics#Supply Chain#Import/Export Operations#Trade Compliance

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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