The Job

Customer Service Coordinator

Retail & Consumer Services · Customer Service · Customer Support

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In short

As a Customer Service Coordinator at IKEA, you will support the in-store customer experience team by overseeing daily operations, troubleshooting issues, and enhancing the customer journey. This full-time role focuses on building customer relationships and ensuring a positive shopping experience, with a competitive salary range and comprehensive benefits.

Responsibilities

  • Oversee day-to-day operations assigned by the Team Leader, including opening/closing duties and key/alarm code responsibilities.
  • Troubleshoot and apply appropriate corrective actions such as emergency and incident response, authorization, and access.
  • Collaborate with all functions to enhance the shopping journey and increase co-worker competence and knowledge.
  • Ensure customers receive consistent information throughout their shopping journey.
  • Record information in relevant systems to improve the customer's future shopping experience.
  • Enhance customer relationships to boost sales and ensure sustained profitability by understanding IKEA's product range and services.
  • Offer alternative solutions that meet the needs of individual customers.
  • Foster a team mindset centered around first-time right for every customer, ensuring a positive customer journey.
  • Contribute to an environment where IKEA culture embraces diversity.
  • Take part in additional department responsibilities to secure daily operations.

Requirements

  • 3 years of related experience.
  • 1 year of experience in a customer service and customer-focused environment.
  • Ability to lift, push/pull, slide/transfer, and carry occasionally (1-50lbs).

Desired Qualifications

  • Understanding greatness requires thinking differently.
  • Belief in an inclusive and accepting work environment.
  • Passion for people and creating genuine interactions.
  • Understanding of IKEA's product range and services.

Benefits

  • Generous paid time off, holiday and sick time
  • WiselyPay – get earned wages up to two days early
  • Paid parental leave (up to 16 weeks)
  • KinderCare tuition discount
  • Retirement and bonus plans
  • Co-worker discount, meal deal, and referral bonus
  • Pet insurance program
  • Education assistance and learning programs
  • Safety shoe reimbursement
  • 24/7 telehealth visits
  • Dental and vision plans
  • Medical and Rx plans (must work min. 20 hrs/wk)
  • A fun and inclusive work environment
#customer service#customer relations#retail
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Company

IKEA

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Carson, United States

Applicants

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