Customer Service Coordinator - French + Italian

Logistics, Sales & Operations · Sales & Business Development · Customer Success · Sales Support

In short

Volvo Action Service is seeking a temporary Customer Service Coordinator fluent in English, French, and Italian to support European customers with vehicle breakdowns. This on-site role in Oostakker, Belgium, involves communicating with dealers, updating customers, and proactive problem-solving within a dynamic, international team.

Responsibilities

Support customers with international breakdowns using language skills.
Take full ownership of breakdowns and provide peace of mind to customers.
Communicate regularly with dealers performing repairs and update customers on progress.
Employ a creative and proactive approach to problem-solving.
Collaborate within a team environment.

Requirements

Customer focused with a drive for the best possible service and solutions.
Confident communicator, adapting style to each customer.
Proactive and creative problem-solving mindset.
Team player, supportive of colleagues.
Open to working in shifts for round-the-clock service.
Fluent (written and verbal) in English, French, and Italian.

Desired Qualifications

Keen to keep learning and developing skills.

Benefits

Competitive salary.
Meal vouchers.
Transport costs covered.
Shift allowance.
Well-being services.
Restaurant on site.
Opportunity to grow within the company.
Good work-life balance.
International environment.
Support in relocation for international hires.

Skills

FrenchItalianEnglish

#customer service#coordinator#french#italian#transportation#logistics#customer support

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

See all open jobs at Volvo Group Read more about Volvo Group Website